“You are partly right — When someone congratulates you or criticizes you, you can use this mantra.” – Thich Nhat Hanh, How to Love
People in tech will say, “You told me, when I asked you what you wanted, that you wanted to go to the gym. That’s what you said. But then I handed you a box of doughnuts and you went for the doughnuts, so that must be what you really wanted.” The Facebook folks, that’s literally what they think. We offer people this other stuff, but then they always go for the outrage, or the autoplaying video, and that must be people’s most true preference.